Refund & Return Policy
At SmartChashma, we prioritize your trust and satisfaction.
Refund & Return Policy (SmartChashma)
SmartChashma mein hum apne har product ki quality aur testing par bohot tawajjo dete hain. Electronics product hone ki wajah se hamari policies darj-zail hain taake hum aapko behtareen service de sakein.
Electronics Policy (No Refund)
SmartChashma ek precision electronic gear hai, isliye is par aam "Change of Mind" ya pasand na aane ki surat mein Refund ya Return ki saholat maujood nahi hai. Hum sirf technically kharab ya damage product ki zimmedari lete hain.
Damaged on Arrival (Broken Item)
Agar aapko parcel receive hote waqt chashma toota hua (broken) milta hai, toh hum usay bilkul Free Exchange kar ke denge. Hum ensure karenge ke aap tak sahi salamat product phonchay.
Unboxing Video Requirement (Zaroori Shart)
Exchange claim karne ke liye Unboxing Video ka hona laazmi hai. Customer ko chahiye ke parcel kholte waqt uski mukammal video banaye. Agar video maujood nahi hogi, toh toote huye product ka claim tasleem nahi kiya jayega.
Exchange Process
Claim confirm hone ki surat mein, hum aapko naya product dispatch kar denge. Naya product milne tak purana product (saath di gayi packing ke saath) mahfooz rakhna customer ki zimmedari hai.